How do I take care of my jewelry?
As our jewelry is Titanium Steel, we do recommend to shower, swim and normally go abut your day without worrying about your jewelry but in order for it to last, please be gentle with it as well.
When you are not wearing your jewelry, we encourage you to store it in your original Freyatreasures pouch (and keep it in a cool, dry spot) to maintain luster and prolong its life. If you need to clean your jewelry, only use non-abrasive cotton or microfiber cloth.
Do you have a warranty?
Yes! For 1 year from the date of purchase, we’ll take care of your product if any damage to the material occurs. Simply contact us and we’ll send you a replacement.
Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
CAN I CANCEL MY ORDER?
If you need to cancel your order, be sure to let us know ASAP! We have a very short window where we can make changes to orders.
We work hard to get you your treasures as soon as possible, so we can’t always guarantee that we will catch it in time, but we will always try our best to help you out!
WHAT SHIPPING METHODS DO YOU OFFER?
We offer international shipping using (5–12 business days) for orders above a certain threshold, which is visible by country. For orders below this threshold, the cost of shipping can vary depending on the shipping location.
All available shipping options and their associated costs will appear in your shopping cart and the checkout page ahead of placing your order.
We are happy to announce we officially ship internationally! All orders are dispatched from our US warehouse within 1 - 2 business days.
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one 72hrs after placing your order.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
Ethical and Beautiful
We are committed to quality products that are manufactured ethically and sustainably. All of our pieces are traceable throughout the supply chain. We strive to ensure our products contribute to the well-being of people and planet, and our efforts put us on track towards a brighter future